Terms and Conditions

These site terms set out the main rules that apply when you visit Springbok Casino, create a player account, deposit or withdraw funds, play games, and take part in promotions offered through the platform.

By accessing the website, registering an account, or using any of our services, you confirm that you have read and accepted these conditions of use. If you do not agree, please do not create an account or use the services.

These rules are written to help everyone understand what to expect - what you can expect from Springbok Casino, and what Springbok Casino expects from you as a player.

Who Can Use Springbok Casino (Adults Only)

Springbok Casino is intended for adults only. You must be of legal gambling age in your jurisdiction to register and play.

It is your responsibility to make sure that online gambling is legal where you are located and that you are allowed to use our services. We may restrict or block access in certain countries or regions, and availability may change over time based on legal, regulatory, and operational requirements.

Creating an Account: Simple Rules That Protect Players

When you register, you agree to provide accurate, complete, and up-to-date information, including your name and contact details. Your account must be opened in your own name and for your personal use.

To protect the platform and player funds, we limit how many accounts a person may hold. In most situations, only one account per player (and per household, device, IP address, or payment method where relevant) is permitted. If you create multiple accounts without approval, we may limit or close the additional accounts and adjust promotional eligibility where appropriate.

Identity Checks (KYC): Why We May Ask for Documents

To keep the platform secure and to meet legal and payment-industry requirements, Springbok Casino may request verification at any point, including before processing withdrawals or when account activity requires review.

Verification may include requesting documents or information to confirm:

• your identity and age
• your address and contact details
• ownership of a payment method used for deposits or withdrawals
• other account details needed to protect you and the platform

If requested information is not provided within a reasonable time, we may restrict certain account functions (such as withdrawals or bonus participation) until verification is completed.

Your Account, Your Responsibility

You are responsible for keeping your login details confidential and for all activity that occurs through your account. If you believe someone has accessed your account without permission, contact support as soon as possible.

Player accounts are personal and cannot be shared, transferred, sold, or used on behalf of another person. Using another person’s account - or allowing someone else to use yours - may lead to restrictions, suspension, or closure to protect account security and game integrity.

Deposits, Withdrawals, and Account Balances

Springbok Casino supports ZAR, and available payment methods may include Visa, MasterCard, Neteller, Skrill, and ecoPayz. Payment method availability, processing times, limits, fees (if any), and verification requirements can vary based on factors such as location, banking rules, and account status. Not every method is available in every country or at every moment.

Deposits are generally credited once confirmed by the payment provider. Withdrawal requests may be reviewed before approval, and we may apply reasonable checks to confirm account ownership, payment method details, and compliance with these service terms.

Your displayed balance may include different types of funds, such as cash balance and bonus balance, which may be subject to different rules. If you notice anything that looks incorrect, please contact support promptly so it can be reviewed.

Bonuses and Promotions: Bonus Terms Always Apply

Promotions such as deposit matches, free spins, cashback, and no-deposit offers may come with additional bonus terms. These may include eligibility rules, wagering requirements, time limits, game restrictions, maximum bet limits during wagering, and maximum cashout or conversion limits for certain offers.

Examples of common promotional conditions include:

• wagering requirements that must be met before a withdrawal is allowed from bonus-related winnings
• promotions that apply only to specific game types (for example, some offers may be slots-only)
• maximum cashout rules that vary by promotion (especially for no-deposit offers)
• location-based availability and exclusions
• rules that limit consecutive no-deposit claims without an intervening deposit
• coupon/code entry requirements or opt-in steps in the cashier

Always review the specific terms shown on the promotion itself before you participate. If there is a conflict between these platform rules and a promotion’s specific terms, the promotion’s specific terms will apply for that offer. For promotion details and requirements, see our Bonus Terms page where available.

Game Access and Platform Availability

We work to provide reliable access to our games and services, including content powered by Real Time Gaming. However, game availability can vary by location, device, browser, operating system, and third-party service uptime.

From time to time, we may add, remove, suspend, or limit games, features, promotions, or site functions. Access may also be interrupted due to maintenance, software updates, technical faults, or network issues. We do not promise that the platform will be available without interruptions or that every feature will work perfectly on every device at all times.

Fair Play Standards and Prohibited Behavior

Springbok Casino is intended for personal entertainment use. You agree not to use the platform in ways that are unlawful, dishonest, or disruptive.

Prohibited behavior includes, for example:

• providing false or misleading information
• fraud, payment misuse, or chargeback abuse
• collusion with other players or coordinated play intended to gain an unfair advantage
• bonus abuse or behavior designed to exploit promotions in a way they were not intended
• attempting to manipulate games, outcomes, or platform systems
• using bots, scripts, or unauthorized automated play methods
• accessing the service in a way that interferes with security, stability, or other users
• using someone else’s account or allowing your account to be used by another person

If we believe activity is inconsistent with fair use, we may review the account and related play history to protect players and the platform.

When We May Restrict Service or Close an Account

Springbok Casino may refuse service, limit access, suspend promotions, delay or freeze transactions for review, or close an account where it is reasonably necessary - for example, when:

• verification is incomplete or information appears inconsistent
• we suspect fraud, unauthorized access, or payment irregularities
• the platform rules or specific promotion rules have been breached
• the account is linked to multiple accounts or other restricted activity
• we must do so to meet legal, security, or operational requirements

Any action taken will be aimed at protecting players, maintaining integrity, and meeting our obligations. Where appropriate, we will communicate with you about next steps and what information may be needed to resolve the issue.

Errors, Miscalculations, and Technical Problems

Sometimes mistakes can happen, including display errors, incorrect balances, bonus crediting errors, game malfunctions, pricing or paytable issues, or interrupted sessions due to connectivity problems.

Where an obvious error occurs, Springbok Casino reserves the right to correct it and to address the impact in a fair and reasonable way. This may include adjusting balances, voiding affected bets, or reversing incorrect bonus credits that resulted from a system issue.

If you believe an error has affected your play or balance, contact support with as much detail as possible (game name, time, and what you observed).

Responsible Gaming Comes First

Gambling should be treated as entertainment, not as a way to make money. If gambling stops feeling manageable, we encourage you to take a break and seek help.

Springbok Casino may offer responsible gaming tools, such as deposit limits, session limits, cooling-off periods, or self-exclusion options, depending on availability. Please review our Responsible Gaming page for guidance and support resources.

Ownership of Site Content and Brand Materials

The website, its design, text, graphics, logos, software components, and other original materials are owned by Springbok Casino and/or its licensors and are protected by applicable intellectual property laws.

You may not copy, reproduce, republish, distribute, or commercially exploit any site content without written permission, except where allowed for normal personal use of the platform.

Third-Party Services and Linked Tools

Some parts of the platform may rely on third-party providers, including game studios, payment services, identity verification tools, and technical infrastructure providers. These services may be subject to their own operational limits and availability.

Where the site includes links or integrated services provided by third parties, Springbok Casino is not responsible for the external provider’s content or service performance, but we will aim to assist when an issue affects your ability to use the platform.

Liability: Clear Limits and Fair Expectations

Springbok Casino is not responsible for losses or damages caused by circumstances outside our reasonable control, including:

• interruptions due to maintenance, technical faults, or connectivity issues
• device, browser, or operating system incompatibility
• third-party payment or service provider downtime
• user error, including incorrect banking details or accidental gameplay actions
• misuse of the service or breach of these account rules
• events such as power outages or other force majeure situations

Nothing in these terms is intended to limit any rights you may have under applicable consumer protection laws that cannot be excluded.

Services Provided “As Available” (No Guarantees)

The website, games, and services are provided on an “as is” and “as available” basis. We work to keep the platform reliable, but we cannot guarantee uninterrupted access, constant availability of every game or payment method, or error-free operation at all times.

Updates to These Site Terms

We may update these service terms from time to time to reflect changes in the platform, security practices, legal requirements, or operational needs. The most recent version posted on the website will apply from the date it is published, unless we state otherwise.

We recommend checking this page periodically, especially before participating in new promotions or making significant deposits.

Related Policies You Should Review

These conditions of use work alongside other site policies that may apply depending on how you use the platform, including:

• our Privacy Policy
• bonus-specific rules and promotion pages
• cookie information (where applicable)
• AML/KYC-related requirements (where applicable)

If a specific promotion or policy page adds extra rules for a feature you use, those additional rules apply to that feature.

Contact Springbok Casino Support

If you have questions about these site terms, your account, verification, payments, or promotions, contact Springbok Casino through our official support channels:

Email: help@springbokcasino.co.za Phone: South Africa Toll Free: 0800983080 Phone (Regular number): 1-678-349-0095

Using the Springbok Casino platform means you agree to follow these rules so the service stays secure, fair, and clear for everyone who plays.